Frequently Asked Questions




How do I order Assaypro Products?

Orders can be submitted by email, phone, fax or by submitting an Online Order Form.

Phone: (636) 447-9175
Phone: (+1) 636-447-9875
Fax: (+1) 636-395-7419
sale@assaypro.com

We accept purchase orders, credit cards, and wire transfers. You can request a quote by filling out our Quote Request Form. Assaypro successfully ships products worldwide using a variety of shipping couriers. USA Customers: most products can be shipped the same day and received the next business day. Contact our Worldwide Distributors to order from anywhere in the world.

How can I get help from technical support?

Please email support@assaypro.com or call (+1) 636-447-9175. You can also submit an online Technical Support Form. The Assaypro support team reviews and answers technical questions submitted via email or online form within one or two business days.

How are products shipped?

Our products are shipped in insulated containers with ice packs (2- 8° C) or at ambient temperature (25°C), depending on the product specifications. Special packaging is also available for extended transit times (4-7 days). Domestically Assaypro ships products via FedEx overnight unless otherwise requested by customer. For international shipments, transit times will vary depending on customer location and the customs clearance process. Assaypro successfully ships products worldwide.

How should I store my products?

Assaypro suggests following storage information provided in the protocol. If not stored properly to Assaypro specifications, we cannot guarantee that the product will have optimal performance.

Can I receive a free sample of a product?

Assaypro currently does not offer free samples. Trial sizes of antibodies for testing purposes are available. Please email sale@assaypro.com for details.

Do I have enough MIX/EIA Diluent to run ELISA with all my 40 samples at 10,000x?

Assaypro provides enough Diluent to do 1,000,000-fold dilutions. We recommend that customers prepare samples with serial dilutions.
      Diluent Concentrate 10x (30 ml) is provided
      Dilute 1:10 to get 300 ml of 1x ready to use Diluent
      Prepare 10,000x serial dilutions with 1xDiluent. See guidelines for diluting samples below.

Guidelines for Dilutions of 1:100 or Greater

1:100
1:10000

A) 4 ul sample: 396 µl buffer
= 100 fold dilution

Assuming the needed volume is less than or equal to 400 µl.

A) 4 µl sample : 396 µl buffer (100x)
B) 4 µl of A : 396 µl buffer (100x)
= 10000 fold dilution

Assuming the needed volume is less than or equal to 400 µl.

1:1000
1:100000

A) 4 µl sample : 396 µl buffer (100x)
B) 24 µl of A : 216 µl buffer (10x)
= 1000 fold dilution

Assuming the needed volume is less than or equal to 240 µl.

A) 4 µl sample : 396 µl buffer (100x)
B) 4 µl of A : 396 µl buffer (100x)
C) 24 µl of B : 216 µl buffer (10x)
= 100000 fold dilution

Assuming the needed volume is less than or equal to 240 µl.